Customer Experience Specialist - Design Studio

Lose Design; Sumter (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is looking for an experienced Customer Services Representative. This role involves managing customer enquiries, providing job progress updates, and building strong relationships with customers. Ideal candidates will have excellent customer service skills and effective communication abilities. Join a supportive team that values growth and teamwork while delivering top-notch service. This position offers competitive pay of $30.50 hourly, with benefits including a pension scheme and paid time off.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers with product/service questions.
• Participate in training/meetings to keep knowledge up to date.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is looking for an experienced Customer Services Representative. This role involves managing customer enquiries, providing job progress updates, and building strong relationships with customers. Ideal candidates will have excellent customer service skills and effective communication abilities. Join a supportive team that values growth and teamwork while delivering top-notch service. This position offers competitive pay of $30.50 hourly, with benefits including a pension scheme and paid time off.