Client Success & Design Studio Support

Lose Design; Simpsonville (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to handle customer inquiries and maintain satisfaction. Key responsibilities include managing calls, improving departmental processes, and ensuring database accuracy. The ideal candidate will have excellent customer service skills, previous experience in a customer-facing role, and a high school diploma. This position offers competitive pay of $30.50 per hour and various benefits, including paid time off and a pension scheme.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Refer to customer scripts when working through difficult situations.
• Follow and improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work.
• Participate in individual and team training to ensure product knowledge is updated.
• Keep track of customer accounts and make updates as necessary.
• Provide thorough follow-ups to ensure customer satisfaction.
• Perform all other duties as assigned.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to handle customer inquiries and maintain satisfaction. Key responsibilities include managing calls, improving departmental processes, and ensuring database accuracy. The ideal candidate will have excellent customer service skills, previous experience in a customer-facing role, and a high school diploma. This position offers competitive pay of $30.50 per hour and various benefits, including paid time off and a pension scheme.