Customer Experience Specialist — Design Studio

Lose Design; Manning (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional service, manage inquiries, and build customer relationships. This role demands excellent communication skills and a strong customer service attitude. Ideal candidates should be self-motivated with previous customer-facing experience. The position offers competitive pay at $30.50 hourly, along with 25 holiday days, a pension scheme, and a supportive work environment focused on staff growth.

Qualifications

• Previous work in a customer-facing position is required.
• Must have access to reliable transportation.
• Self-motivated and team-orientated.

Responsibilities

• Reply to incoming calls from customers with product and service questions.
• Ensure databases are kept updated with client details.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional service, manage inquiries, and build customer relationships. This role demands excellent communication skills and a strong customer service attitude. Ideal candidates should be self-motivated with previous customer-facing experience. The position offers competitive pay at $30.50 hourly, along with 25 holiday days, a pension scheme, and a supportive work environment focused on staff growth.