Client Success & Design Studio Support

Lose Design; Colonial Hills (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative responsible for delivering top-notch customer service and managing customer inquiries. The ideal candidate will possess excellent customer service skills, problem-solving abilities, and proficiency with office equipment. This highly customer-facing role involves tracking accounts, providing job updates, and ensuring satisfaction. The compensation includes a competitive hourly wage, 401(k) contributions, and generous paid time off. Join us to become part of a team that promotes growth and community engagement.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers regarding products and services.
• Refer to customer scripts when handling difficult situations.
• Follow and improve departmental processes and company service standards.
• Ensure databases are updated with client and work details.
• Participate in training/meetings for policy and product knowledge.
• Keep track of customer accounts and make updates as necessary.
• Provide thorough follow-ups to ensure customer satisfaction.
• Perform other duties assigned.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative responsible for delivering top-notch customer service and managing customer inquiries. The ideal candidate will possess excellent customer service skills, problem-solving abilities, and proficiency with office equipment. This highly customer-facing role involves tracking accounts, providing job updates, and ensuring satisfaction. The compensation includes a competitive hourly wage, 401(k) contributions, and generous paid time off. Join us to become part of a team that promotes growth and community engagement.