Design Operations Leader: AI-Driven Delivery

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Design Operations Manager, Vice President in New York to lead day-to-day workflows and governance for digital design programs across Digital Customer Experience.

You will partner with design, product, technology, and finance to optimize delivery, scale best practices, and increase transparency. You will manage a diverse portfolio, drive planning and readiness, and enable teams to work efficiently at scale using agile and AI-assisted tools, while upholding

Qualifications

• 5+ years of project or design operations experience in digital UX design teams.
• Fluent in Agile and Waterfall delivery methodologies.
• Proficient with delivery/ops tooling (Jira, Monday.com) and reporting.
• Excellent written and verbal communication; able to synthesize status into dashboards.
• Ability to plan, prioritize, and drive execution across multiple workstreams.
• Strong problem-solving and structured thinking.
• Highly organized and proactive in fast-paced, distributed environments.
• Experience collaborating across design, product, tech, and finance/business management.

Responsibilities

• Oversight and management of a digital product portfolio, including intake, ensuring requests are well-framed and sequenced against customer impact and business values, prioritization, resourcing, and team capacity
• Drive clarity and execution readiness by aligning on problem definition, scope, ownership, outcomes/constraints, and “definition of ready” before work begins
• Lead cross-team dependency and issue management—facilitate working sessions, remove blockers, and
• Maintain portfolio visibility (in flight/next/blocked/at risk) and enable timely tradeoffs and decision-making with design and cross-functional leaders
• Partnerwith Digital Design, Product, and Line-of-Business partners to translate demand into capacity and resourcing plans; verify deliverables and handoffs are clearly defined and agreed across stakeholders and internal teams
• Collaborate with Design Leads, Product Owners, Tech Leads, and Scrum Masters to guide end-to-end execution and delivery, strengthening concept readiness and artifact quality
• Consult with teamson planning design work (size, scope, sequence, next steps) so that teams understand requirements and rationale
• Track delivery across projects (small to large), serving as the single point of contact for project status & issue management to ensure milestones, status, decisions, and risks are consistently documented, communicated, and reported as needed
• Leverage traditional and AI tooling to develop on rhythms, activities, and ceremonies to improve predictability and reduce rework
• Uphold company standards and best practices and champion continuous process improvements to drive craft and design output
• Develop and maintain reusable documentation (SOPs, templates, playbooks) and support engagement/communication to sustain team health

Skills

Project management

Agile & Waterfall

Cross-functional collaboration

Stakeholder management

Communication skills

Process improvement

Planning & prioritization

Risk management

Tools

Jira

Monday.com

Figma

GitHub Copilot

Job description

JPMorgan Chase & Co. is seeking a Design Operations Manager, Vice President in New York to lead day-to-day workflows and governance for digital design programs across Digital Customer Experience.

You will partner with design, product, technology, and finance to optimize delivery, scale best practices, and increase transparency. You will manage a diverse portfolio, drive planning and readiness, and enable teams to work efficiently at scale using agile and AI-assisted tools, while upholding