AI-Driven Digital Capabilities Lead

JPMorganChase; Wilmington (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co in the United States is seeking an experienced Digital Capabilities Operationalization Lead to drive delivery across marketing, strategy, and testing leads. The role focuses on removing obstacles, improving workflows, and enabling clear communication among stakeholders.

You will champion automation and AI-enabled improvements, coordinate governance, and ensure readiness and training. A collaborative, growth-minded environment awaits leaders who can balance priorities and

Qualifications

• Bachelor's degree or equivalent required.
• Strong understanding of Agile values and how to apply them for predictable delivery.
• Experience managing end-to-end delivery with emphasis on execution and stakeholder alignment.
• Familiarity with marketing channel delivery and campaign management concepts.

Responsibilities

• Partner with functional managers and strategy owners to align delivery objectives, release goals, scope, and dependencies.
• Own end-to-end delivery of digital owned-channel releases and deployments (plan, execute, validate, and follow up).
• Lead project/campaign execution, monitoring, and control using Agile principles.
• Manage change, risks, issues, and dependencies to improve predictability and speed of delivery.
• Coordinate internal and external stakeholders to maintain transparency and manage expectations.
• Adapt to shifting senior-leadership priorities while maintaining productivity.
• Lead change management for releases and process improvements (adoption, communications, readiness, and enablement).
• Build deep process and SME knowledge to remove impediments and support timely risk/issue resolution.
• Produce clear status reporting and metrics to drive action and decisions.
• Champion automation and AI-enabled improvements to reduce manual effort and improve quality and reliability.
• Maintain release governance and audit readiness while fostering a collaborative, growth-minded team.

Skills

Agile delivery

Stakeholder management

Cross-functional collaboration

Communication skills

Risk/issue management

Change management

Leadership

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

SharePoint

Job description

JPMorgan Chase & Co in the United States is seeking an experienced Digital Capabilities Operationalization Lead to drive delivery across marketing, strategy, and testing leads. The role focuses on removing obstacles, improving workflows, and enabling clear communication among stakeholders.

You will champion automation and AI-enabled improvements, coordinate governance, and ensure readiness and training. A collaborative, growth-minded environment awaits leaders who can balance priorities and