Design Operations VP — Digital Delivery & Strategy

J.P. Morgan; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

J.P. Morgan is seeking a Design Operations Manager, Vice President within Digital to plan and manage day-to-day workflow and processes that support its growing digital design programs.

You will partner with design leads, product, technology, and finance to align resources with strategic priorities, enhance governance, and increase delivery transparency. The role emphasizes scaling best practices, risk management, and adoption of AI-driven tooling to improve quality and speed.

Qualifications

• 5+ years of project/program management or design operations experience with digital UX design teams.
• Fluent in Agile and Waterfall delivery methodologies.
• Proficient with delivery/ops tooling (e.g., Atlassian/Jira, Monday.com) to drive transparency and reporting.
• Excellent communication skills; synthesize status into dashboards and narratives.

Responsibilities

• Oversee a digital product portfolio; prioritize, resource, and sequence requests against customer impact and business value.
• Align problem definitions, scope, ownership, outcomes, and readiness before work begins.
• Lead cross-team dependency management; facilitate sessions, remove blockers, and provide options.
• Maintain portfolio visibility and enable timely tradeoffs with design and cross-functional leaders.
• Collaborate with Design, Product, and LoB to translate demand into capacity plans; ensure clear handoffs.
• Guide end-to-end execution with Design Leads, Product Owners, Tech Leads, and Scrum Masters.
• Consult on planning design work (size, scope, sequence) with requirements and rationale.
• Track delivery across projects; communicate status, decisions, risks; document everything.
• Leverage AI/tools and traditional rhythms to improve predictability and reduce rework.
• Uphold standards and promote continuous process improvements; develop SOPs and playbooks.

Skills

PM/Design Ops

Agile & Waterfall

Delivery tools

Communication

Cross-functional leadership

Problem solving

Organization

Influence w/o authority

Design & AI tools

Tools

Atlassian/Jira

Monday.com

Job description

J.P. Morgan is seeking a Design Operations Manager, Vice President within Digital to plan and manage day-to-day workflow and processes that support its growing digital design programs.

You will partner with design leads, product, technology, and finance to align resources with strategic priorities, enhance governance, and increase delivery transparency. The role emphasizes scaling best practices, risk management, and adoption of AI-driven tooling to improve quality and speed.