AI-Driven Digital Capabilities Lead

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Digital Capabilities Operationalization Lead to drive cross-functional delivery of marketing initiatives, AI projects and digital releases. You will enable agile delivery, remove impediments, and ensure alignment across management and teams.

You’ll communicate clearly, manage risks, and foster a collaborative environment that supports delivery goals. You will champion automation, governance, and continuous improvement to accelerate value and reliability across

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience applying Agile practices to deliver in fast-paced environments.
• Experience delivering end-to-end releases with risk and stakeholder management.
• Familiarity with marketing channel delivery and campaign workflows.
• Strong stakeholder communication with senior leadership.
• Lead change management for releases and improvements.
• Strong analytical and reporting capabilities.
• Organized, detail-oriented, and adaptable.
• Proficient in MS Office and SharePoint.

Responsibilities

• Align delivery objectives, release goals, scope, and dependencies.
• Own end-to-end delivery of digital owned-channel releases.
• Lead project/campaign execution using Agile principles.
• Manage change, risks, issues, and dependencies to improve delivery.
• Coordinate internal and external stakeholders to maintain transparency and address needs.
• Adapt to shifting senior‑leadership priorities while minimizing disruption.
• Lead change management for releases and process improvements (adoption, communications, readiness, and training/enablement).
• Build deep process and SME knowledge to remove impediments and support timely risk/issue resolution.
• Produce clear status reporting and metrics; use insights to drive action, improve throughput, and support decisions.
• Champion automation and AI-enabled improvements to reduce manual effort and improve quality and reliability.
• Maintain release governance and compliance (tollgates/checkpoints, deliverables, release calendar accuracy, and audit readiness) while fostering a collaborative, continuously improving growth-mindset team.

Skills

Agile principles

Stakeholder management

Communication

Leadership without authority

Analytical skills

Education

Bachelor’s degree

Degree in Information Systems/Business/Marketing

Tools

Microsoft Office

SharePoint

Visio

Job description

JPMorgan Chase & Co. is seeking a Digital Capabilities Operationalization Lead to drive cross-functional delivery of marketing initiatives, AI projects and digital releases. You will enable agile delivery, remove impediments, and ensure alignment across management and teams.

You’ll communicate clearly, manage risks, and foster a collaborative environment that supports delivery goals. You will champion automation, governance, and continuous improvement to accelerate value and reliability across