Dermatology Practice Coordinator – Admin & Patient Flow

Tufts Medicine; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative and Business Support role to assist with clinic operations, patient scheduling, and revenue cycle activities. The role emphasizes strong communication, organization, and confidentiality within a healthcare setting.

The position involves clerical tasks, EMR data entry, and ongoing support to clinical providers, with a focus on improving patient experience and operational efficiency.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedule patient appointments, including follow-ups and lab testing.
• Assist with scheduling template creation and changes.
• Answer phones, triage calls, respond to patient requests, take messages.
• Greet and check-in patients; verify demographic and insurance info.
• Assist with revenue cycle clearance, including registration accuracy and insurance verification.
• Collect copayments.
• Prepare medical records and load information into the EMR system.
• Monitor patient flow and communicate delays to patients and providers.
• Assist with billing charge entry and reconciliation.
• Perform general office tasks: fax, file, mail, copy, order supplies, calendar management.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Multi-project management

Confidential information handling

Billing knowledge

Education

High School diploma or equivalent

Job description

Tufts Medicine is seeking an Administrative and Business Support role to assist with clinic operations, patient scheduling, and revenue cycle activities. The role emphasizes strong communication, organization, and confidentiality within a healthcare setting.

The position involves clerical tasks, EMR data entry, and ongoing support to clinical providers, with a focus on improving patient experience and operational efficiency.