Clinical Admin & Patient Experience Coordinator

Tufts Medicine; Norwood (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an administrative assistant to support clinic operations and clinical providers. You will manage patient scheduling, documentation, and front-line interactions, ensuring accurate data entry into the EMR and assisting with revenue cycle processes.

The role demands excellent communication, organizational skills, and the ability to handle multiple tasks efficiently. The position emphasizes patient flow, insurance verification, copay collection, and everyday office duties

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication

Computer literacy

Interpersonal skills

Multi-tasking

Flexibility

Third-party billing

Confidential information handling

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Tufts Medicine is seeking an administrative assistant to support clinic operations and clinical providers. You will manage patient scheduling, documentation, and front-line interactions, ensuring accurate data entry into the EMR and assisting with revenue cycle processes.

The role demands excellent communication, organizational skills, and the ability to handle multiple tasks efficiently. The position emphasizes patient flow, insurance verification, copay collection, and everyday office duties