Dermatology Clinic Operations Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medical Center, Inc. is seeking an administrative assistant to support clinical providers and patient flow in a busy clinic. The role emphasizes accuracy in scheduling, patient check-in, and documentation within the EMR system.

You will handle billing support, verify insurance, collect copays, and assist with general office duties while maintaining confidentiality and professional communication with patients and staff.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-ups, tests, labs, and surgical bookings.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center.
• Greets and checks-in patients; verifies demographics and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading info into EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks: faxing, filing, mail, supplies, calendar management.
• Provides clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Prioritization

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR system

Scheduling software

Job description

Tufts Medical Center, Inc. is seeking an administrative assistant to support clinical providers and patient flow in a busy clinic. The role emphasizes accuracy in scheduling, patient check-in, and documentation within the EMR system.

You will handle billing support, verify insurance, collect copays, and assist with general office duties while maintaining confidentiality and professional communication with patients and staff.