Clinic Operations & Scheduling Coordinator

TuftsMedicine; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine seeks an administrative support specialist to assist clinical providers and keep clinic operations running smoothly. The role focuses on scheduling, patient intake, insurance verification, and data entry into the EMR, contributing to a positive patient experience.

You will handle revenue cycle activities, triage calls, manage documents, and support performance improvement initiatives within a busy outpatient setting.

Qualifications

• High School diploma or equivalent.
• Two years experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments and follow-ups, internal and external testing and labs, and surgical bookings.
• Answers phones, triages calls, responds to patient requests, and takes messages in office or call center settings.
• Greets and checks-in patients; verifies patient demographics and insurance information.
• Supports revenue cycle clearance, including registration accuracy, referrals, and insurance verification.
• Collects copayments and assists with billing charge entry and reconciliation.
• Prepares medical records and loads information into the EMR system for visits.
• Monitors patient flow and communicates delays to patients and providers.
• Completes general office duties: faxing, filing, mailing, scheduling, and supplies.
• Provides clerical support to department physicians and participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organization

Multitasking

Billing knowledge

Confidential data

Education

High School diploma or equivalent

Two years experience supporting customers

Bilingual

Tools

EMR system

Job description

Tufts Medicine seeks an administrative support specialist to assist clinical providers and keep clinic operations running smoothly. The role focuses on scheduling, patient intake, insurance verification, and data entry into the EMR, contributing to a positive patient experience.

You will handle revenue cycle activities, triage calls, manage documents, and support performance improvement initiatives within a busy outpatient setting.