Clinic Operations & Patient Services Coordinator

Tufts Medicine; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to provide essential clinic and office support. You will manage patient scheduling, triage calls, and verify insurance while delivering high-quality customer service.

The role supports clinical providers, maintains documents and files, and participates in workflow improvements. Strong communication and organizational skills are required.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments and coordinates labs and surgeries.
• Answers phones, triages calls, and takes messages.
• Greets and checks-in patients; verifies demographics and insurance.
• Assists with revenue cycle clearance and insurance verification.
• Collects copayments and processes billing entries.
• Prepares medical records and inputs data into the EMR.

Skills

Communication skills

Computer literacy

Interpersonal skills

Multitasking

Flexibility

Billing knowledge

Confidential information handling

Education

High School diploma or equivalent

Job description

Tufts Medicine is seeking an Administrative Assistant to provide essential clinic and office support. You will manage patient scheduling, triage calls, and verify insurance while delivering high-quality customer service.

The role supports clinical providers, maintains documents and files, and participates in workflow improvements. Strong communication and organizational skills are required.