Clinical Front Desk & Operations Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine is seeking an administrative assistant to support clinic operations and patient flow. The role involves handling front-desk tasks, scheduling, maintaining patient records in the EMR, and ensuring timely communications with patients and providers in a busy hospital setting.

The position focuses on delivering high-quality customer service, supporting revenue cycle processes, and contributing to performance improvement projects.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-ups and tests.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests.

Skills

Good communication

Computer literacy

Interpersonal skills

Multitasking

Education

High School diploma

Tools

Microsoft Office

EMR system

Job description

Tufts Medicine is seeking an administrative assistant to support clinic operations and patient flow. The role involves handling front-desk tasks, scheduling, maintaining patient records in the EMR, and ensuring timely communications with patients and providers in a busy hospital setting.

The position focuses on delivering high-quality customer service, supporting revenue cycle processes, and contributing to performance improvement projects.