Dermatology Patient Access & Scheduling Specialist

Duly Health and Care; Lombard (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Mental health support

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Lombard, IL is seeking a Patient Access Conversion Specialist for Dermatology to support patient needs by handling high-volume outbound calls and scheduling

In this role you will verify patient information in EPIC, coordinate transportation, and help ensure a positive patient experience across a dermatology team with travel to Naperville as needed. Competitive benefits apply; 40-hour weeks, Monday–Friday.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Make high volume outbound phone calls to fulfill patient needs over the phone.
• Patient scheduling and transportation assistance.
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience.
• Verifies patient information, while documenting in EPIC.
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Patient-facing experience

Customer focus

Integrity/ethics

Personal job competence

Education

High school diploma or GED

Job description

Duly Health and Care in Lombard, IL is seeking a Patient Access Conversion Specialist for Dermatology to support patient needs by handling high-volume outbound calls and scheduling

In this role you will verify patient information in EPIC, coordinate transportation, and help ensure a positive patient experience across a dermatology team with travel to Naperville as needed. Competitive benefits apply; 40-hour weeks, Monday–Friday.