Patient Access Conversion Specialist - Dermatology

Duly Health and Care; Lombard (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Mental health support

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Lombard, IL is seeking a Patient Access Conversion Specialist for Dermatology to support patient needs by handling high-volume outbound calls and scheduling

In this role you will verify patient information in EPIC, coordinate transportation, and help ensure a positive patient experience across a dermatology team with travel to Naperville as needed. Competitive benefits apply; 40-hour weeks, Monday–Friday.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Responsibilities

• Make high volume outbound phone calls to fulfill patient needs over the phone.
• Patient scheduling and transportation assistance.
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience.
• Verifies patient information, while documenting in EPIC.
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Patient-facing experience

Customer focus

Integrity/ethics

Personal job competence

Education

High school diploma or GED

Job description

At Duly Health and Care you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Overview: Patient Access Conversion Specialist - Dermatology

Position Highlights:

• Full-Time; 40 hours/week
• Hours: Monday-Friday 8:00am-5:00pm
• Location: Lombard
• Travel: Travel to Naperville clinic as needed

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Make High volume outbound phone calls to fulfill patient needs over the phone
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Compensation

The compensation for this role includes a base pay range of $15.10-24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.