Cardiology Patient Access & Scheduling Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Georgia; On-site; USD 23,000 - 34,000; Full time

Job summary

Duly Health and Care is seeking a Cardiology Patient Access Conversion Specialist for a full-time, onsite role in Naperville. The position focuses on outbound calls to meet patient needs, scheduling, and ensuring accurate EPIC documentation.

Candidates should have a high school diploma or GED and at least three years of patient-facing experience, with strong customer service and integrity. Base pay is complemented by potential bonuses and incentives as part of a total rewards package.

Qualifications

• Customer service excellence for internal and external customers.
• Demonstrates personal integrity, honesty, and sincerity in interactions.
• Performs core responsibilities efficiently within organizational policies and external regulations.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs over the phone.
• Schedule patients and provide transportation assistance.
• Greet patients and visitors to set a positive tone for the experience.
• Verify patient information and document in the Electronic Health Record (EPIC).
• Review schedules and monitor daily appointment reports to fill slots the same day.
• Pre-screen patients based on departmental protocol and ensure scheduling accuracy.
• Monitor and adjust daily appointment reports and charts as appropriate.
• Perform other duties as assigned by the department.

Skills

Customer focus

Integrity/Ethics

Personal job competence

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Cardiology Patient Access Conversion Specialist for a full-time, onsite role in Naperville. The position focuses on outbound calls to meet patient needs, scheduling, and ensuring accurate EPIC documentation.

Candidates should have a high school diploma or GED and at least three years of patient-facing experience, with strong customer service and integrity. Base pay is complemented by potential bonuses and incentives as part of a total rewards package.