Dermatology Front Desk Specialist: Patient Care

Duly Health and Care; Wheaton (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Patient Service Representative in Wheaton, IL, to manage front desk operations, greet patients, and schedule appointments. You will use EPIC to verify insurance, collect copays, and maintain accurate records, contributing to a positive patient experience.

The role requires a minimum of 1 year in a medical office or front desk setting, with strong customer service skills, professional communication, and the ability to handle sensitive information with discretion.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.

Responsibilities

• Greet patients warmly and professionally at check-in and scheduling.
• Answer a multi-line phone system, route inquiries, and schedule appointments.
• Collect copayments and process receipts with accurate daily reconciliation.
• Update patient demographics and insurance details in EPIC.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Verbal communication

EPIC EMR

Microsoft Office

Attention to detail

Organization

Discretion

Team player

Education

High School diploma or equivalent

Tools

EPIC

Phone system

Excel

Job description

Duly Health and Care is seeking a Patient Service Representative in Wheaton, IL, to manage front desk operations, greet patients, and schedule appointments. You will use EPIC to verify insurance, collect copays, and maintain accurate records, contributing to a positive patient experience.

The role requires a minimum of 1 year in a medical office or front desk setting, with strong customer service skills, professional communication, and the ability to handle sensitive information with discretion.