Dermatology Front Desk Receptionist | Great Benefits +401(k)

QualDerm Partners; Mount Airy (NC); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive Pay

Generous 401(k) Plan

Job summary

QualDerm Partners, a large multi-state dermatology network, seeks a Front Office Receptionist to manage patient registration, verify insurance coverage, and deliver exceptional customer service. You will work in a fast-paced environment, using EMR and Practice Management tools to maintain accurate records and support physicians and patients.

Responsibilities include greeting patients, scheduling, handling copays, and ensuring confidentiality.

Qualifications

• High School Diploma required; Associate degree preferred.
• 1 year customer service experience in health care office preferred.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Notes patient arrival in Practice Management System (EMR)
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
• Prepares necessary patient paperwork prior to patient's appointment
• Calls "No Show" appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
• Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required
• Responsible for keeping the reception area clean and organized
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures, and reports changes as needed
• Contributes to team effort by accomplishing related results, as needed
• Routinely demonstrates superior customer service skills
• Answers the telephone in a timely and polite manner
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner
• Other duties as assigned by Practice Manager or Area Practice Manager

Skills

Customer service

Healthcare office

Telephone greeting

EMR software

Education

High School Diploma

Tools

EMR system

Practice Management System

Job description

QualDerm Partners, a large multi-state dermatology network, seeks a Front Office Receptionist to manage patient registration, verify insurance coverage, and deliver exceptional customer service. You will work in a fast-paced environment, using EMR and Practice Management tools to maintain accurate records and support physicians and patients.

Responsibilities include greeting patients, scheduling, handling copays, and ensuring confidentiality.