Dermatology Front Desk & Patient Services Specialist

Qualderm; Zebulon (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) plan

PTO & holidays

Life insurance

Disability protection

Wellness plans

EAP

Job summary

QualDerm Partners is seeking a Front Office Receptionist to manage patient registration, verify insurance, and schedule appointments with a focus on outstanding customer service. You will use the EMR system to update records, confirm identities, and communicate with patients, providers, and billing staff.

The role requires greeting visitors, handling no-show follow-ups, and maintaining organized reception areas while adhering to clinic policies.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone, directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with No Show appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the EMR.
• Verify insurance eligibility and financial status, updating Billing if prior authorization is needed.
• Process patient copays and balances at check-in/out while maintaining confidentiality.

Skills

Customer service

EMR systems

Phone etiquette

Data entry

Education

High School Diploma

Associate's degree preferred

Tools

EMR/Practice Management System

Job description

QualDerm Partners is seeking a Front Office Receptionist to manage patient registration, verify insurance, and schedule appointments with a focus on outstanding customer service. You will use the EMR system to update records, confirm identities, and communicate with patients, providers, and billing staff.

The role requires greeting visitors, handling no-show follow-ups, and maintaining organized reception areas while adhering to clinic policies.