Dermatology Front Desk & Patient Services Coordinator

QualDerm Partners, LLC; Edina (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401(k) plan

Paid Time Off (PTO)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners, LLC is seeking a Front Office Receptionist to support patient registration and insurance verification with accuracy and care. You will work with the Practice Management System (EMR) and coordinate with Billing to ensure smooth patient flow.

You will greet patients, verify identities, schedule appointments, collect copays, and maintain confidentiality—delivering excellent customer service in a fast-paced dermatology setting. Equal opportunity employer.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone, directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with No Show appointments to reschedule and document.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the EMR system.
• Verify insurance eligibility and financial status, providing updates to Billing if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality.
• Follow policies, report changes as necessary.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers professionally.
• Perform other duties as assigned by the Practice Manager.

Skills

Customer service

Communication

Education

High School Diploma

Associate's Degree preferred

Job description

QualDerm Partners, LLC is seeking a Front Office Receptionist to support patient registration and insurance verification with accuracy and care. You will work with the Practice Management System (EMR) and coordinate with Billing to ensure smooth patient flow.

You will greet patients, verify identities, schedule appointments, collect copays, and maintain confidentiality—delivering excellent customer service in a fast-paced dermatology setting. Equal opportunity employer.