Dermatology Front Office Coordinator

QualDerm Partners; Zebulon (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

401(k) Plan

PTO & Holidays

Life Insurance

Disability Protection

Wellness Plans

EAP

Employee Discounts

Referral Bonus

Job summary

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration, verify insurance, and provide excellent customer service in a multi-location dermatology network. You will use the EMR and practice management tools to ensure accurate data and smooth patient flow.

The role requires a High School Diploma, with a preference for an Associate's Degree, and about 1 year of healthcare customer service experience.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone and direct as needed.
• Register patients and enter data in the EMR system.
• Verify patient identity and insurance information and update records.
• Prepare patient paperwork ahead of appointments.
• Reschedule no-show appointments and document updates.
• Schedule appointments to optimize efficiency and satisfaction.
• Assist in emergencies with calm, sound judgment.
• Maintain accurate patient information in the system.
• Coordinate with Billing for insurance eligibility and pre-authorization.
• Keep reception area clean and organized.
• Process copays and balances with confidentiality.
• Follow policies and contribute to team goals.
• Provide superior customer service and professional communication.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Education

High School Diploma

Associate's Degree preferred

Tools

EMR

Practice Management System

Billing Systems

Job description

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration, verify insurance, and provide excellent customer service in a multi-location dermatology network. You will use the EMR and practice management tools to ensure accurate data and smooth patient flow.

The role requires a High School Diploma, with a preference for an Associate's Degree, and about 1 year of healthcare customer service experience.