Patient Services Front Desk — PTO from Day One + Benefits

QualDerm Partners; Barrington (IL); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage (medical

Dental and Vision plans

Generous 401(k)

Paid time off + holidays

Life Insurance

Job summary

QualDerm Partners is seeking a Front Office Receptionist to support patient registration, verify insurance coverage, and deliver exceptional customer service in a multi-location dermatology network. You will use EMR and Practice Management systems to manage patient data, coordinate appointments, and assist the Billing Department with insurance information.

The role requires a High School Diploma (Associate’s Degree preferred) and about 1 year of healthcare front desk experience.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with No Show appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.
• High School Diploma required; Associate’s Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Skills

Customer service

Communication

Professionalism

Education

High School Diploma

Associate’s Degree

Tools

EMR system

Practice Management System

Job description

QualDerm Partners is seeking a Front Office Receptionist to support patient registration, verify insurance coverage, and deliver exceptional customer service in a multi-location dermatology network. You will use EMR and Practice Management systems to manage patient data, coordinate appointments, and assist the Billing Department with insurance information.

The role requires a High School Diploma (Associate’s Degree preferred) and about 1 year of healthcare front desk experience.