Dermatology Front Desk & Patient Services Associate

Forefront Dermatology; Lexington (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Forefront Dermatology is seeking a Patient Service Representative I to serve as the primary point of contact for patients upon arrival at the dermatology or plastics clinic. You will handle registration, verify demographics and insurance, collect co-pays, and process payments.

You will open/close the clinic, greet patients, manage the waiting area, schedule appointments, and support the billing team with accurate cash handling and reporting.

Qualifications

• Up to one year of medical office or front desk experience preferred; dermatology and/or plastics experience preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable navigating electronic health record and scheduling systems.
• Strong organizational, communication, and customer service skills with the ability to multi-task in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
• Demonstrated ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA.

Responsibilities

• Open and close the clinic daily, including cash box counting, documentation, and reconciliation of daily payment totals.
• Greet and check in patients; verify and update demographic, insurance, and consent information in the electronic health record and scheduling system.
• Collect co-pays, account balances, cosmetic payments, and process retail sales transactions; provide receipts and maintain accurate daily cash log documentation.
• Manage waiting room environment and communicate delays to patients as needed.
• Monitor the daily schedule for additions, cancellations, and no-shows; schedule appointments per company procedure.
• Complete patient outreach as needed to fill schedules and manage recalls.
• Handle handoffs and escalations from billing and central call center when needed
• Scan and manage documents in the electronic health record, including referrals, lab results, prior authorizations, and medical record releases.
• Prepare next-day appointments by printing fee tickets, reviewing charts for required forms, referrals, and eligibility. Complete outreach to collect information for payor verification when needed.
• Sell and track cosmetic products and other retail items following standard operating procedures, including payment recording and collection, and inventory management.
• Answer incoming calls promptly, screen inquiries, take messages, and route appropriately.
• Coordinate referrals and requests for patient appointments following company protocols, procedures, and clinician schedule templates to ensure maximum accuracy and productivity.
• Sort and distribute US mail and courier contents per company policy.
• Adhere to compliance requirements and complete mandatory training and meetings.
• Perform other duties as assigned.

Skills

Medical office experience

Customer service

Communication skills

HIPAA compliance

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Scheduling systems

Job description

Forefront Dermatology is seeking a Patient Service Representative I to serve as the primary point of contact for patients upon arrival at the dermatology or plastics clinic. You will handle registration, verify demographics and insurance, collect co-pays, and process payments.

You will open/close the clinic, greet patients, manage the waiting area, schedule appointments, and support the billing team with accurate cash handling and reporting.