Patient Services Specialist – Dermatology Clinic

Forefront Dermatology; Mount Pleasant (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

Forefront Dermatology in Mount Pleasant, SC is seeking a Patient Service Representative I to serve as the primary contact for patients arriving at the dermatology clinic. You will register patients, prepare electronic records, collect co-pays and cosmetic payments, schedule appointments, and provide accurate financial reporting to the Forefront Billing Department.

You will also greet patients, verify demographics, manage daily cash, and support retail cosmetics with professional, confidential

Qualifications

• Up to one year of medical office/front desk experience preferred, dermatology/plastics experience preferred.
• Proficient in Microsoft Office Suite and comfortable navigating electronic health record and scheduling systems.
• Strong organizational, communication, and customer service skills with the ability to multi-task in a fast-paced clinical environment.
• Ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA.

Responsibilities

• Open and close the clinic daily, including cash box counting, documentation, and reconciliation of daily payment totals.
• Greet and check in patients; verify and update demographic, insurance, and consent information in the electronic health record and scheduling system.
• Collect co-pays, account balances, cosmetic payments, and process retail sales transactions; provide receipts and maintain accurate daily cash log documentation.
• Manage waiting room environment and communicate delays to patients as needed.
• Monitor the daily schedule for additions, cancellations, and no-shows; schedule appointments per company procedure.
• Complete patient outreach as needed to fill schedules and manage recalls.
• Handle handoffs and escalations from billing and central call center when needed
• Scan and manage documents in the electronic health record, including referrals, lab results, prior authorizations, and medical record releases.
• Prepare next-day appointments by printing fee tickets, reviewing charts for required forms, referrals, and eligibility.
• Sell and track cosmetic products and other retail items following standard operating procedures, including payment recording and collection, and inventory management.
• Answer incoming calls promptly, screen inquiries, take messages, and route appropriately.
• Coordinate referrals and requests for patient appointments following company protocols, procedures, and clinician schedule templates to ensure maximum accuracy and productivity.
• Sort and distribute US mail and courier contents per company policy.
• Adhere to compliance requirements and complete mandatory training and meetings.
• Perform other duties as assigned.

Skills

Microsoft Office Suite

Customer service

Strong communication

Organizational skills

HIPAA compliance

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Scheduling system

Job description

Forefront Dermatology in Mount Pleasant, SC is seeking a Patient Service Representative I to serve as the primary contact for patients arriving at the dermatology clinic. You will register patients, prepare electronic records, collect co-pays and cosmetic payments, schedule appointments, and provide accurate financial reporting to the Forefront Billing Department.

You will also greet patients, verify demographics, manage daily cash, and support retail cosmetics with professional, confidential