Dermatology Front Desk & Patient Services Concierge

Forefront Dermatology; Johnstown (Cambria County); On-site; USD 21,000 - 28,000; Full time

Job summary

Forefront Dermatology is seeking a Patient Service Representative to serve as the first contact for patients arriving at the clinic. You will handle registration, EHR updates, co-pay collection, scheduling, and daily financial reporting to the Billing Department.

Ideal candidates have up to one year in a medical office setting, proficiency with Microsoft Office, and strong organizational and customer service skills.

Qualifications

• Up to one year of medical office or front desk experience preferred; dermatology and/or plastics experience preferred.
• Proficient in Microsoft Office Suite and comfortable navigating electronic health record and scheduling systems.
• Strong organizational, communication, and customer service skills in a fast-paced clinical environment.
• Able to work collaboratively with clinicians, staff, patients and the public with a professional demeanor.
• Maintain patient confidentiality per HIPAA.

Responsibilities

• Open and close the clinic daily, counting cash and reconciling totals.
• Greet and check in patients; update demographic and insurance data in EHR and scheduling system.
• Collect co-pays, balances, cosmetic payments; provide receipts and maintain cash log.
• Manage waiting room and communicate delays to patients.
• Monitor daily schedule for additions, cancellations, and no-shows; schedule appointments.
• Complete patient outreach to fill schedules and recalls.
• Handle escalations from billing and central call center.
• Scan documents in EHR: referrals, lab results, authorizations, and releases.
• Prepare next-day appointments; review charts and gather payor information.
• Sell and track cosmetic products and retail items; record payments and manage inventory.
• Answer calls, screen inquiries, take messages, route appropriately.
• Coordinate referrals and appointments per protocols and clinician schedule templates.
• Sort and distribute US mail and courier contents.
• Adhere to compliance and complete required training.
• Perform other duties as assigned.

Skills

Medical office experience

Microsoft Office

Organizational skills

Customer service

HIPAA confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Forefront Dermatology is seeking a Patient Service Representative to serve as the first contact for patients arriving at the clinic. You will handle registration, EHR updates, co-pay collection, scheduling, and daily financial reporting to the Billing Department.

Ideal candidates have up to one year in a medical office setting, proficiency with Microsoft Office, and strong organizational and customer service skills.