Dermatology Front Desk Concierge — Patient Care & Scheduling

DOCS Dermatology Group; Kalamazoo (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Medical Receptionist to handle front-desk duties at our Kalamazoo location. The role involves greeting patients, answering phones, obtaining insurance information, and data entry into the EHR system.

You will schedule appointments, collect copays, and support patients while maintaining a clean, organized front desk environment. The ideal candidate has a High School diploma, basic medical terminology knowledge, and a customer-service mindset focused on patient

Qualifications

• High school diploma or equivalent required.
• Prior experience with medical terminology is a plus.
• Ability to learn related center tasks and assist management and physicians.
• Self-motivated to achieve high patient care and customer service standards.

Responsibilities

• Answering multi-line phones.
• Greeting patients and vendors.
• Signing patients in and out, obtaining insurance information and any other necessary data.
• Data entry into EHR systems.
• Scheduling appointments on the phone and at checkout desks.
• Collecting outstanding balances and copays.
• Providing patients with support and guidance as needed.
• Maintaining safe, secure and healthy work environment by establishing and following standards and procedures.

Skills

Customer service

Medical terminology

Data entry

Education

High School diploma

Job description

DOCS Dermatology Group is seeking a Medical Receptionist to handle front-desk duties at our Kalamazoo location. The role involves greeting patients, answering phones, obtaining insurance information, and data entry into the EHR system.

You will schedule appointments, collect copays, and support patients while maintaining a clean, organized front desk environment. The ideal candidate has a High School diploma, basic medical terminology knowledge, and a customer-service mindset focused on patient