Department Training & Sales Lead

Floor & Decor; Fresno (CA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision insurance

Paid vacation and sick time

Paid holidays

Job summary

Floor & Decor is seeking a trainer to develop Product Sales Specialists and ensure customers receive exceptional service with solid product knowledge. The role emphasizes coaching, certification, and adherence to merchandising standards across the showroom floor.

The position requires a High School diploma or GED and at least 1 year in customer service or sales. You will operate in a busy retail setting with a focus on safety, efficiency, and customer satisfaction.

Qualifications

• High School Diploma or GED is required, with 1 year of customer service or sales experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.

Responsibilities

• Greet customers with a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process transactions at the POS and handle refunds/exchanges per guidelines.
• Deliver training and development for Product Sales Specialists to ensure strong customer service and product knowledge.
• Provide direction and certify product sales specialists, ensuring merchandising and pricing accuracy.

Skills

Customer service

Communication

Multi-tasking

Sales experience

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a trainer to develop Product Sales Specialists and ensure customers receive exceptional service with solid product knowledge. The role emphasizes coaching, certification, and adherence to merchandising standards across the showroom floor.

The position requires a High School diploma or GED and at least 1 year in customer service or sales. You will operate in a busy retail setting with a focus on safety, efficiency, and customer satisfaction.