Assistant Department Manager — Training & Customer Experience Lead

Floor & Decor; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Job summary

Floor & Decor seeks a Training Specialist to coach Product Sales Specialists and elevate customer service across the store. The role focuses on delivering expert product knowledge, driving the company’s retail philosophy, and ensuring accurate merchandising and pricing.

You will lead training courses, support certifications, and assist customers with product questions and purchases. The position requires a high school diploma or GED, at least one year in customer service or sales, and strong

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Ensure staff understands the basics of retail philosophy (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Direct and support product placement, merchandising and pricing in the showroom and department.
• Explain standard operating procedures and communicate changes to associates in a timely manner.
• Manage forklift certification and safety protocols for warehouse operations.
• Assist customers with product questions, provide demonstrations, and process transactions at checkout.

Skills

Customer service

Communication

Multi-tasking

Training & development

Education

High School Diploma or GED

Tools

Forklift certification

Job description

Floor & Decor seeks a Training Specialist to coach Product Sales Specialists and elevate customer service across the store. The role focuses on delivering expert product knowledge, driving the company’s retail philosophy, and ensuring accurate merchandising and pricing.

You will lead training courses, support certifications, and assist customers with product questions and purchases. The position requires a high school diploma or GED, at least one year in customer service or sales, and strong