Department Training Leader — Product & Customer Experience

Floor & Decor; Overland Park (KS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Health insurance

Paid vacation and holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking a Training Lead to develop Product Sales Specialists and ensure customers receive outstanding service with expert product information.

You will lead training initiatives, supervise daily operations and maintain merchandising standards to support a high-performing sales team. The role requires 1 year of customer service or sales experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience.
• Excellent verbal and written communication.

Responsibilities

• Train and develop Product Sales Specialists to deliver exceptional service.
• Ensure customers receive accurate product information and assistance.
• Oversee store merchandising, pricing and product knowledge across the department.
• Coordinate and track training certifications for staff.

Skills

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Training Lead to develop Product Sales Specialists and ensure customers receive outstanding service with expert product information.

You will lead training initiatives, supervise daily operations and maintain merchandising standards to support a high-performing sales team. The role requires 1 year of customer service or sales experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.