Department Training Lead: Elevate Product Sales

Floor & Decor Holdings Inc.; Mount Pleasant (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Job summary

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure a positive shopping experience with exceptional customer service and product information. Responsibilities include directing staff, certifying product knowledge, maintaining merchandise presentation, and guiding customers with product selections.

The role emphasizes core retail principles, safety and procedures, and effective communication to deliver a high-quality customer experience across floors and

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists to ensure exceptional customer service.
• Deliver product information and guidance to customers.
• Oversee merchandising, pricing, and department organization.
• Coordinate product placement and pricing within the department.
• Greet customers and assist with product questions and selections.

Skills

Customer service

Communication

Multi-tasking

Sales experience

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure a positive shopping experience with exceptional customer service and product information. Responsibilities include directing staff, certifying product knowledge, maintaining merchandise presentation, and guiding customers with product selections.

The role emphasizes core retail principles, safety and procedures, and effective communication to deliver a high-quality customer experience across floors and