Department Training Lead – Elevate Customer Experience

Floor & Decor Holdings Inc.; Sarasota (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee stock purchase plan

Health, dental, vision coverage

Paid vacation and sick time

Paid holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking a Training Specialist to develop Product Sales Specialists and ensure customers receive exceptional service and product information.

The role focuses on teaching the basic P’s of retail, maintaining merchandising standards, and guiding store associates through certifications, while delivering an engaging shopping experience in our Sarasota, FL locations. You will partner with store leadership to implement training programs, support new hires, and drive

Qualifications

• High School Diploma or GED with 1 year of customer service/sales experience, or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.

Responsibilities

• Act and work in a manner that is consistent with company’s core values.
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing and organization of the department.
• Communicate standard operating procedure direction and changes to all associates in a timely manner.
• Complete the Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist the processing of merchandise to the showroom floor.
• Validate all product placement and pricing within the department.
• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at check-out using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present ‘how-to’ classes to customers.
• Follow established cash, check and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Training Specialist to develop Product Sales Specialists and ensure customers receive exceptional service and product information.

The role focuses on teaching the basic P’s of retail, maintaining merchandising standards, and guiding store associates through certifications, while delivering an engaging shopping experience in our Sarasota, FL locations. You will partner with store leadership to implement training programs, support new hires, and drive