Dept. Lead, Home Décor & Customer Experience

Floor & Decor; Shoreline (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k with match

Employee stock purchase plan

Referral bonus program

Medical insurance

Dental insurance

Vision insurance

Job summary

Floor & Decor is seeking a Training Specialist to develop and coach Product Sales Specialists, elevating the in-store customer experience with expert product knowledge. You will lead certification courses, reinforce the company’s core retail principles, and support associates in delivering accurate product information and friendly service at the showroom floor and during checkout.

You will collaborate with store leadership to schedule trainings, monitor progress, and ensure safety procedures are

Qualifications

• Minimum of a high school diploma or GED.
• At least 1 year of customer service or sales experience.
• Excellent verbal and written communication skills.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure customers receive exceptional service and product information.
• Lead and communicate the company’s retail philosophy to staff.
• Manage certification courses and product knowledge.
• Greet customers and assist with product questions and checkout.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a Training Specialist to develop and coach Product Sales Specialists, elevating the in-store customer experience with expert product knowledge. You will lead certification courses, reinforce the company’s core retail principles, and support associates in delivering accurate product information and friendly service at the showroom floor and during checkout.

You will collaborate with store leadership to schedule trainings, monitor progress, and ensure safety procedures are