Department Lead: Train & Elevate Product Sales

Floor & Decor Holdings Inc.; Downey (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement opportunities

401k with company match

Medical, Dental, Vision

Paid vacation and holidays

Volunteer time off

Job summary

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure exceptional customer service and strong product knowledge across the department. The role focuses on coaching staff, maintaining merchandising standards, and facilitating certification courses.

The position requires a high school diploma or GED, plus 1 year of customer service or sales experience and excellent communication skills. You will greet customers, answer questions, process transactions, and support inventory and

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists.
• Lead customer service excellence and product information delivery.
• Ensure proper merchandising, pricing, and department organization.
• Complete product specialist certification courses.
• Greet customers and assist with product questions and selections.
• Process checkout and refunds per guidelines.
• Present how-to classes and stock displays as needed.

Skills

Customer service

Sales experience

Excellent communication

Multi-tasking

Fast-paced environment

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure exceptional customer service and strong product knowledge across the department. The role focuses on coaching staff, maintaining merchandising standards, and facilitating certification courses.

The position requires a high school diploma or GED, plus 1 year of customer service or sales experience and excellent communication skills. You will greet customers, answer questions, process transactions, and support inventory and