Department Supervisor – Elevate Customer Experience

SmartRecruiters, Inc.; Braintree (MA); On-site; USD 62,075,000 - 71,635,000; Full time

Benefits offered by this job

Staff discount

Health insurance

401K

Commuter benefits

Paid time off

Job summary

H&M in Massachusetts is seeking a Department Supervisor to lead a team in delivering an exceptional customer experience. You will ensure visual and commercial execution in line with global guidelines, while representing the brand in every customer interaction.

The role emphasizes leadership, communication, and a strong focus on sales, loyalty programs, and in-store operations to meet store goals. Competitive benefits are offered.

Qualifications

• Emerging leader who takes responsibility.
• Effective communicator and supportive teammate.
• Analytical, able to work with numbers and statistics.

Responsibilities

• Support omni customer experience and visual merchandising per guidelines.
• Represent the H&M brand positively during interactions with customers.
• Identify opportunities and collaborate with Department Manager on actions.
• Ensure customer service across all store areas and promote loyalty programs.
• Manage fitting room, checkout, returns and exchanges routines.
• Open and close store daily and maintain store cleanliness.

Skills

Emerging leader

Effective communicator

Analytical thinker

Numbers & statistics

Achievement oriented

Customer centric

Job description

H&M in Massachusetts is seeking a Department Supervisor to lead a team in delivering an exceptional customer experience. You will ensure visual and commercial execution in line with global guidelines, while representing the brand in every customer interaction.

The role emphasizes leadership, communication, and a strong focus on sales, loyalty programs, and in-store operations to meet store goals. Competitive benefits are offered.