Department Lead — Elevate Customer Experience

H&M; Grandville (MI); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff Discount 25%

Medical Coverage

Vision & Dental Coverage

401K

Paid Time Off

Commuter Benefits

Job summary

H&M is seeking a Department Supervisor to support sales and profit goals by delivering an exceptional customer experience across the department and store. You will work within guidelines, policies, and legal requirements to meet customer and colleague expectations.

A typical day includes supervising omni customer interactions, maintaining visual and commercial standards, and working with the Department Manager to identify opportunities. You will lead a team and ensure smooth operations.

Qualifications

• Emerging leader who takes responsibility.
• Ambitious, an effective communicator, analytical, numbers-focused.
• Achievement-oriented and customer-centric.

Responsibilities

• Support total omni customer experience and promote Hello Member loyalty app.
• Ensure high fashion quality, visual and commercial presentation on the sales floor.
• Maintain store operations and admin routines with accuracy and compliance.
• Open and close the store daily and lead by example.
• Collaborate with Visual Merchandiser and store team to drive performance.

Skills

Leadership

Communication

Analytical thinking

Customer focus

Job description

H&M is seeking a Department Supervisor to support sales and profit goals by delivering an exceptional customer experience across the department and store. You will work within guidelines, policies, and legal requirements to meet customer and colleague expectations.

A typical day includes supervising omni customer interactions, maintaining visual and commercial standards, and working with the Department Manager to identify opportunities. You will lead a team and ensure smooth operations.