Department Supervisor: Drive Sales & Customer Experience

H&M; Holyoke (MA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Medical, Vision & Dental coverage

401K

Job summary

H&M in Holyoke is seeking a Department Supervisor to support sales and profit goals and deliver the best customer experience. You will work within H&M standards and local store policies to meet customer and colleague expectations.

Your daily duties include leading the team, promoting omni-channel initiatives, maintaining store standards, and ensuring accurate admin and operations across the shop floor.

Qualifications

• Emerging leader with ability to take responsibility.
• Effective communicator who engages with customers and colleagues.
• Analytical problem-solving and comfort with numbers and statistics.

Responsibilities

• Support omni customer experience and visual/merchandising standards.
• Promote the Customer Loyalty App and sustainability initiatives.
• Ensure accurate checkout, returns, and admin routines.
• Lead team development and daily/weekly communication with store colleagues.
• Open and close the store per procedures and policies.

Skills

Leadership

Communication

Analytical thinking

Numbers & statistics

Ambition & motivation

Job description

H&M in Holyoke is seeking a Department Supervisor to support sales and profit goals and deliver the best customer experience. You will work within H&M standards and local store policies to meet customer and colleague expectations.

Your daily duties include leading the team, promoting omni-channel initiatives, maintaining store standards, and ensuring accurate admin and operations across the shop floor.