Department Leader — Elevate Customer Experience

H&M; Madison (WI); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Health insurance

401K

Commuter benefits

Paid time off

Job summary

H&M is seeking a Department Supervisor to drive sales and profitability while delivering exceptional customer experiences across the store department. You will lead and develop team members, collaborate with the Visual Merchandiser group, and ensure compliance with store policies, processes and legal requirements.

The role focuses on omni-channel customer engagement, fashion knowledge, and operational excellence, with responsibilities including daily opening/closing, stock management, and

Qualifications

• Emerging leader with responsibility.
• Effective communicator and supportive team player.
• Analytical problem-solving and numerical skills.

Responsibilities

• Support omni customer experience and store profitability.
• Represent the H&M brand positively during interactions with customers.
• Promote loyalty programs and in-store sustainability initiatives.
• Ensure proper fitting room and checkout routines, and admin processes.

Skills

Leadership

Communication

Analytical

Customer-centric

Job description

H&M is seeking a Department Supervisor to drive sales and profitability while delivering exceptional customer experiences across the store department. You will lead and develop team members, collaborate with the Visual Merchandiser group, and ensure compliance with store policies, processes and legal requirements.

The role focuses on omni-channel customer engagement, fashion knowledge, and operational excellence, with responsibilities including daily opening/closing, stock management, and