Store Department Lead: Customer Experience & Sales

H&M; Boston (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Staff Discount

Health Benefits

401K

Job summary

H&M in Boston is seeking a Department Supervisor to drive the best customer experience and sales performance across the department and store. You will implement company standards, lead a team, and collaborate with the Department Manager to identify commercial opportunities and deliver strong visual and product presentation.

You will support omni-channel customer experiences, promote loyalty programs, and ensure accurate operations from fitting rooms to cash wraps, while upholding legal

Qualifications

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, supportive, an analytical solution finder.
• Achievement-oriented, motivated by performance and customer-centric goals.

Responsibilities

• Support omnni customer experience and store goals through visual and commercial execution.
• Promote customer loyalty app and in-store sustainability initiatives.
• Ensure proper fitting room and checkout routines and efficient admin of store operations.
• Maintain clean, tidy sales floor and back of house; manage stock levels and merchandising.

Skills

Leadership

Communication

Analytical

Job description

H&M in Boston is seeking a Department Supervisor to drive the best customer experience and sales performance across the department and store. You will implement company standards, lead a team, and collaborate with the Department Manager to identify commercial opportunities and deliver strong visual and product presentation.

You will support omni-channel customer experiences, promote loyalty programs, and ensure accurate operations from fitting rooms to cash wraps, while upholding legal