Department Supervisor — Retail Experience Leader

H&M; Dartmouth (MA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

401K

Parental leave

Job summary

The Department Supervisor at H&M in Dartmouth, MA, will support sales and profit goals by delivering the best customer experience in the department and store, aligning with H&M standards, policies, and procedures.

You will lead a team to ensure omni-channel service, product knowledge, visual standards, and smooth store operations, including opening/closing, stock, and admin tasks, while promoting Hello Member and sustainability efforts.

Qualifications

• Demonstrated leadership abilities and willingness to take responsibility.
• Strong communication and interpersonal skills.
• Ability to analyze numbers and drive performance.

Responsibilities

• Support OMNI customer experience with visual and commercial standards.
• Promote Hello Member loyalty app and sustainability initiatives.
• Ensure fitting room, checkout, and BOH routines are followed.
• Open and close store daily; manage admin tasks.

Skills

Leadership

Customer service

Communication

Analytical

Tools

POS systems

Job description

The Department Supervisor at H&M in Dartmouth, MA, will support sales and profit goals by delivering the best customer experience in the department and store, aligning with H&M standards, policies, and procedures.

You will lead a team to ensure omni-channel service, product knowledge, visual standards, and smooth store operations, including opening/closing, stock, and admin tasks, while promoting Hello Member and sustainability efforts.