Department Lead: Training, Merchandising & Service

Floor & Decor; Devon (PA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Medical, Dental, Vision insurance

Job summary

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists at our Devon, PA store. You will lead training initiatives, ensure solid product knowledge, and coach associates to deliver friendly, accurate service that supports sales goals.

The role emphasizes a fast-paced, safety-conscious retail environment with a focus on customer-first experiences and effective communication across teams.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists to deliver exceptional service.
• Ensure customers receive product information and positive shopping experiences.
• Provide direction to staff and oversee certification courses.
• Manage merchandising, pricing and department organization.
• Greet customers, answer questions and process checkout and returns.

Skills

Communication skills

Multi-tasking

Customer service experience

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists at our Devon, PA store. You will lead training initiatives, ensure solid product knowledge, and coach associates to deliver friendly, accurate service that supports sales goals.

The role emphasizes a fast-paced, safety-conscious retail environment with a focus on customer-first experiences and effective communication across teams.