Department Lead: Sales & Training Specialist

Floor & Decor; New York (NY); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Bonus opportunities & career advanced

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays + personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service Specialist responsible for training Product Sales Specialists and ensuring customers receive exceptional service and accurate product information in a fast-paced home improvement environment.

The role requires a High School Diploma or GED, 1 year of customer service or sales experience, excellent communication skills, and the ability to multi-task while maintaining merchandising, pricing and a safe, organized showroom.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act and work in a manner that is consistent with company’s core values.
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.
• The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing and organization of the department.
• Communicate standard operating procedure direction and changes to all associates in a timely manner.
• Complete the Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist the processing of merchandise to the showroom floor.
• Validate all product placement and pricing within the department.
• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at check-out using the POS system.
• Process customer refunds and exchanges according to established guidelines.
• Present ‘how-to’ classes to customers.
• Follow established cash, check and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Skills

Customer service

Communication skills

Multi-tasking

Sales experience

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service Specialist responsible for training Product Sales Specialists and ensuring customers receive exceptional service and accurate product information in a fast-paced home improvement environment.

The role requires a High School Diploma or GED, 1 year of customer service or sales experience, excellent communication skills, and the ability to multi-task while maintaining merchandising, pricing and a safe, organized showroom.