Department Training & Customer Experience Lead

Floor & Decor Holdings Inc. (old); Chicago (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Paid holidays

Job summary

Floor & Decor Holdings Inc. in Chicago is seeking a role focused on training and developing Product Sales Specialists to ensure customers have a positive shopping experience with exceptional product information.

The position requires a High School Diploma or GED and 1 year of customer service/sales experience, with strong communication and the ability to multitask in a fast-paced retail environment. Store hours vary by location and include weekends.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act and work in a manner that is consistent with company’s core values.
• Demonstrate understanding and compliance with safe lifting practices SOPs.
• Drive and teach the basic P’s of retail.
• Provide direction to product sales specialists for attentive customer service.
• Complete all product specialist certification courses.
• Understand merchandise and installation.
• Manage department merchandising, pricing and organization.
• Communicate SOP directions and changes to associates.

Skills

Customer service

Verbal & written communication

Multi-tasking

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor Holdings Inc. in Chicago is seeking a role focused on training and developing Product Sales Specialists to ensure customers have a positive shopping experience with exceptional product information.

The position requires a High School Diploma or GED and 1 year of customer service/sales experience, with strong communication and the ability to multitask in a fast-paced retail environment. Store hours vary by location and include weekends.