Retail Department Lead & Training Coach

Floor & Decor Holdings Inc.; Chula Vista (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Bonus opportunities

Paid vacation and sick time

Job summary

Floor & Decor Holdings Inc. is seeking a Training & Development Specialist to coach Product Sales Specialists and ensure customers receive outstanding service and expert product information.

You will lead certifications, teach the basic retail P’s, and coordinate store floor merchandising while promoting safety and company values in a fast-paced retail environment. A high school diploma and 1 year of customer service experience are required.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Guide and train Product Sales Specialists to deliver exceptional customer service.
• Complete product specialist certification courses and understand merchandise and installation.
• Manage merchandising, pricing and department organization; ensure accurate pricing and displays.
• Greet customers, assist with product questions and selections, and process sales at POS.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Training & Development Specialist to coach Product Sales Specialists and ensure customers receive outstanding service and expert product information.

You will lead certifications, teach the basic retail P’s, and coordinate store floor merchandising while promoting safety and company values in a fast-paced retail environment. A high school diploma and 1 year of customer service experience are required.