Retail Department Lead & Training Coach

Floor & Decor Holdings Inc.; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service/Sales Associate responsible for training and developing Product Sales Specialists while ensuring customers have a positive shopping experience through exceptional service and product information.

The role requires a High School Diploma or GED and about 1 year of customer service or sales experience, with strong communication skills and the ability to multitask in a fast-paced environment while upholding safety and company standards.

Qualifications

• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure customers have a positive shopping experience with exceptional service and product information.
• Provide direction and communicate SOPs to associates.
• Assist customers with product questions and selections and process purchases.

Skills

Communication skills

multitask

Customer service

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service/Sales Associate responsible for training and developing Product Sales Specialists while ensuring customers have a positive shopping experience through exceptional service and product information.

The role requires a High School Diploma or GED and about 1 year of customer service or sales experience, with strong communication skills and the ability to multitask in a fast-paced environment while upholding safety and company standards.