Dental Receptionist & Patient Experience Specialist

42 North Dental; Plymouth (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

42 North Dental is seeking a Patient Care Representative (Dental Receptionist) to be the front line of patient communication and administrative support at our Boston-area practice. You will assist patients with scheduling, education on treatment options, and financial responsibilities.

Responsibilities include verifying insurance, collecting payments, maintaining accurate patient records, and ensuring HIPAA compliance while delivering exceptional service to patients in person and over the phone.

Qualifications

• Clear speaking and telephone voice required.
• Positive attitude and energetic personality.
• Comfortable in a computerized environment.
• Ability to multitask effectively.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person.
• Schedule and confirm appointments.
• Review and educate patients on treatment plans and financial responsibilities.
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information.
• Respond to and reply to requests for information.
• Maintain strict compliance with HIPAA and patient privacy.
• Perform other related job duties as assigned.

Skills

Clear speaking

Positive attitude

Computerized environment

Multitasking

Job description

42 North Dental is seeking a Patient Care Representative (Dental Receptionist) to be the front line of patient communication and administrative support at our Boston-area practice. You will assist patients with scheduling, education on treatment options, and financial responsibilities.

Responsibilities include verifying insurance, collecting payments, maintaining accurate patient records, and ensuring HIPAA compliance while delivering exceptional service to patients in person and over the phone.