Dental Receptionist

Ideal Smiles Dentistry; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ideal Smiles Dentistry in Virginia Beach, VA, seeks a Dental Receptionist to join our patient-focused team. This full-time, on-site role greets patients, manages check-in/out, answers calls, schedules appointments, and coordinates patient flow.

The position requires a high school diploma or equivalent, with strong communication skills and experience in a dental/medical office preferred. Knowledge of insurance verification and dental terminology is a plus for excellent patient service.

Qualifications

• Experience in a dental/medical office is preferred.
• Strong communication and customer-service skills.
• Proficiency with appointment scheduling and calendar management.
• Basic understanding of dental care terminology.
• Attention to detail and accuracy in data entry and record-keeping.
• Experience with insurance billing/verification is a plus.
• Ability to work in a fast-paced environment and collaborate with staff.
• High school diploma or equivalent is required; further certification helpful.

Responsibilities

• Greet patients and manage check-in/check-out at the front desk.
• Answer and direct phone calls; maintain a welcoming reception area.
• Schedule and confirm appointments; coordinate patient flow.
• Update patient records accurately in the practice management system.
• Verify insurance information and handle copayments and billing inquiries.
• Communicate clearly with patients and clinical staff to ensure smooth operations.

Skills

Front desk duties

Phone etiquette

Appointment scheduling

Data entry accuracy

Insurance verification

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Company Description Ideal Smiles Dentistry is a patient-focused dental practice located in the heart of Virginia Beach near the town center, providing comprehensive care for individuals and families. The team delivers high-quality preventive services such as routine exams and cleanings, as well as modern, comfortable solutions for dental issues including cavities, missing or damaged teeth, and gum disease. The practice also offers a full range of cosmetic treatments, including teeth whitening, dental implant restoration, Six Month Smiles®, Invisalign®, and veneers. Led by Dr. Shabana Zahir, the team prioritizes patient comfort, strives to create a relaxing experience, and stays current with the latest techniques and technology through ongoing education, professional meetings, and active membership in dental associations.

Role Description

The Dental Receptionist is a full-time, on-site role based at Ideal Smiles Dentistry in Virginia Beach, VA. This position is responsible for greeting patients, managing check-in and check-out procedures, and ensuring a welcoming and organized front desk environment. Daily tasks include answering and directing phone calls, scheduling and confirming appointments, coordinating patient flow, and updating patient records accurately in the practice management system. The role also involves verifying insurance information, handling copayments and billing inquiries, and communicating clearly with both patients and clinical staff to support smooth office operations. The Dental Receptionist contributes to maintaining a calm, professional atmosphere that aligns with the practice’s commitment to patient comfort and quality care.

Qualifications

• Ability to perform core receptionist duties, including greeting patients, managing check-in/check-out, and maintaining an organized front desk.
• Proficiency in appointment scheduling and calendar management using practice management or similar software.
• Strong phone etiquette and communication skills for handling calls, relaying messages, and assisting patients with courtesy and professionalism.
• Basic understanding of dental care services and terminology to support patients and staff with accurate information.
• Attention to detail and accuracy in data entry, patient record management, and insurance verification.
• Experience in a dental or medical office setting is preferred; familiarity with insurance billing and verification is a plus.
• Ability to work in a fast-paced environment, prioritize tasks, and collaborate effectively with clinical and administrative team members.
• High school diploma or equivalent required; additional training or certification in medical or dental administration is beneficial.