Dental Front Desk Specialist — Patient-Cocused

Ideal Smiles Dentistry; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ideal Smiles Dentistry in Virginia Beach, VA, seeks a Dental Receptionist to join our patient-focused team. This full-time, on-site role greets patients, manages check-in/out, answers calls, schedules appointments, and coordinates patient flow.

The position requires a high school diploma or equivalent, with strong communication skills and experience in a dental/medical office preferred. Knowledge of insurance verification and dental terminology is a plus for excellent patient service.

Qualifications

• Experience in a dental/medical office is preferred.
• Strong communication and customer-service skills.
• Proficiency with appointment scheduling and calendar management.
• Basic understanding of dental care terminology.
• Attention to detail and accuracy in data entry and record-keeping.
• Experience with insurance billing/verification is a plus.
• Ability to work in a fast-paced environment and collaborate with staff.
• High school diploma or equivalent is required; further certification helpful.

Responsibilities

• Greet patients and manage check-in/check-out at the front desk.
• Answer and direct phone calls; maintain a welcoming reception area.
• Schedule and confirm appointments; coordinate patient flow.
• Update patient records accurately in the practice management system.
• Verify insurance information and handle copayments and billing inquiries.
• Communicate clearly with patients and clinical staff to ensure smooth operations.

Skills

Front desk duties

Phone etiquette

Appointment scheduling

Data entry accuracy

Insurance verification

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Ideal Smiles Dentistry in Virginia Beach, VA, seeks a Dental Receptionist to join our patient-focused team. This full-time, on-site role greets patients, manages check-in/out, answers calls, schedules appointments, and coordinates patient flow.

The position requires a high school diploma or equivalent, with strong communication skills and experience in a dental/medical office preferred. Knowledge of insurance verification and dental terminology is a plus for excellent patient service.