Dental Practice Operations Leader & Growth Partner

Heartland Dental; Panama City Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays

Paid time off

Job summary

Heartland Dental is seeking a Practice Manager of Operations to serve as a trusted business partner to the Doctor and support team in delivering exceptional patient care. The PMO will guide and develop leaders across supported offices, aligning goals with the Doctor-led, hygiene-driven operations model.

The role emphasizes servant leadership, goal setting, onboarding, and collaboration with recruiting and support offices to grow the practice and maintain high-quality patient experiences

Qualifications

• Associates or bachelor’s degree or 3–5 years of leadership experience in a professional setting.
• Experience in fast-paced, customer-centric environments.
• Strong communication, leadership, coaching, and conflict resolution skills.
• Ability to analyze processes and identify problems and trends, and develop effective solutions and strategies.
• Maintain patient confidentiality and team ethics.

Responsibilities

• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through monthly synergy meetings, weekly team meetings, and strong morning huddles.
• Create alignment with doctors through daily one-on-ones, morning huddles and weekly touch points discussing communication, connection and support.
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.

Skills

Leadership

Communication

Coaching

Conflict resolution

Training

Problem analysis

Education

Associate’s degree or Bachelor’s degree

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations to serve as a trusted business partner to the Doctor and support team in delivering exceptional patient care. The PMO will guide and develop leaders across supported offices, aligning goals with the Doctor-led, hygiene-driven operations model.

The role emphasizes servant leadership, goal setting, onboarding, and collaboration with recruiting and support offices to grow the practice and maintain high-quality patient experiences