Dental Practice Operations Leader | Growth & Leadership

Heartland; Augusta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Free dental for you and dependents

Life and disability insurance

Health savings account and benefits

Bonus structure

401(K) retirement plan

6 paid holidays and PTO after 90 days

Continuing education

Job summary

Heartland Dental seeks a Practice Manager of Operations in Augusta, GA to partner with the Doctor and lead the office team in delivering outstanding patient care. The role emphasizes staff development, process improvement, and finances, ensuring efficient daily operations and strong customer service.

The position requires dental leadership experience and a background in fast-paced, patient-centered environments.

Qualifications

• Leadership experience in a professional setting.
• Experience working in a fast-paced, customer-centric environment.
• Ability to analyze processes, identify problems/trends, and implement improvements.
• Familiarity with PHI handling and HIPAA training requirements.

Responsibilities

• Serve as a business partner to the Doctor, ensuring office support and service excellence for patients.
• Guide the team to continuous improvement and mastery of roles.
• Set standards for exceptional customer service and team collaboration.
• Oversee daily operations: billing, payments, patient issues, scheduling, inventory management.
• Select, onboard, train, coach, and retain qualified team members.
• Review and use business reports to identify missed opportunities and implement best practices.

Skills

Leadership experience

Dental office operations

Patient service focus

HIPAA compliance

Education

Associate's or Bachelor's degree

3-5 years leadership experience

Tools

Dentrix or similar software

Job description

Heartland Dental seeks a Practice Manager of Operations in Augusta, GA to partner with the Doctor and lead the office team in delivering outstanding patient care. The role emphasizes staff development, process improvement, and finances, ensuring efficient daily operations and strong customer service.

The position requires dental leadership experience and a background in fast-paced, patient-centered environments.